Online Orders Frequently Asked Questions

What is the status of my order?

An email confirmation goes to the person that placed the order. Of course, you can always give our customer service team a call as well at 888-373-9233 or contact us.

What is your return and exchange policy?

Freelin-Wade warrants its products against defects of workmanship and/or material for 30 days from the date of sale. This warranty is limited to replacement of the product or an account credit in the amount of the original selling price, at the option of Freelin-Wade Company. All product presumed to be defective must be returned by prepaid transportation to Freelin-Wade Company, together with information describing the product’s performance. All returns require prior authorization by Freelin-Wade Company. All specifications are subject to change without notice.

What payment methods do you accept, and do you offer net terms?

All orders must be paid for in advance by credit card. Visa, Mastercard and Discover are accepted. There is no dollar minimum for on-line orders and no handling fee.