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Freelin-Wade Online Application
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Freelin-Wade offers more than just medical and dental tubing- we provide opportunities for great people to grow with us in a variety of positions. We employ more than 100 people in positions from manufacturing and shipping to customer service and office administration.
We like being at Freelin-Wade and you will too. Our success is a direct result of our commitment to outstanding service, unsurpassed quality tubing, and hard work. At Freelin-Wade, you'll be joining the plastic tubing industry's finest company; where you can make a difference, each and every day. Our people are our greatest assets, that's why we provide a great working environment, as well as the following benefits for full-time employees:
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100% Employer Paid Medical Insurance
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100% Employer Paid Dental Insurance
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401K Plan with an employer match
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Profit Sharing Plan
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Personal Time Off Plan (Vacation, Sick-time, etc. all rolled into one big bucket)
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Function
1. PRIMARY PURPOSE –Communicate to our markets, customers, and employees about our products and organization. Conceptualize, plan and craft messages using a variety of media including print, publications, web, email, and video ensuring a consistent message and uniform presentation.
2. ESSENTIAL DUTIES AND RESPONSIBILITIES
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Website 25%
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Maintain website content and design
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Make timely and accurate updates to website data
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Conduct SEO activities using internal and external resources
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Analyze and report utilization and search engine position
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Marketing Collateral 20%
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Design and maintain all printed and on-line catalogs
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Design and maintain all printed and on-line product and capability brochures and flyers
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Design and maintain proprietary product packaging materials such as labels, header cards, and inserts
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Advertising 20%
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Research and recommend advertising opportunities for both print and e-advertising
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Design ads and write copy appropriate for both the product and advertising media
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Issue press releases to appropriate media outlets for all internal and external announcements
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Provide materials and support for trade shows
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Customer Support/Communication 20%
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Produce E-Tubes, our customer newsletter
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Research and write content
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Layout and design
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Distribute using Constant Contact
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Analyze and publish results
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Accommodate distributor requests for marketing collateral as approved
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Maintain customer and prospect databases using Constant Contact
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Design social media blogs, Facebook pages, LinkedIn, etc. and maintain to provide information to external customers
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Internal Marketing 15%
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Provide marketing communication support to the Force as needed
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Publish monthly employee newsletter including soliciting article ideas and content, writing articles, layout design, calendars, and statistics
Qualifications | Function
We are looking for a Technical Support Specialist to provide technical user support to all staff. This position requires superior customer service skills and a commitment to continuous improvement. Freelin-Wade Company is a plastic tubing manufacturer that employs over 100 people in McMinnville, OR. As North America's largest independent manufacturer of plastic tubing, we are proud of our people and our products, and we strive to implement process improvements daily. This position reports to the Information Technology Manager and provides direct support to all areas of the business.
Primary Responsibilities include:
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Provides technical support to end users, resolving issues and escalating problems as appropriate.
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Ensures all communications are conducted in a timely and respectful manner.
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Oversees the daily performance of computer systems and office equipment.
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Operates as a front-line responder to all user inquiries with the ability to install and perform minor repairs.
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Develops training materials and procedures, and trains users in the proper use of hardware or software.
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Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems or provide technical assistance.
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Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
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Analyzes network data to determine network usage, disk space availability, and server function.
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Configures and defines network parameters.
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Configures security settings, WAN or LAN equipment, and documents network support activities.
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Identifies the causes of networking problems, using diagnostic testing software and equipment.
Minimum qualifications and experience: High school diploma or general education diploma (GED), 3 years related PC and network experience and/or training, or equivalent combination of education and experience. Knowledge of Microsoft Office Suite. Ability to work effectively as part of a team, as well as independent of direct supervision. Ability to prioritize tasks and maintain system and equipment updates.
Preferred qualifications: A.S. in Computer Information Systems. Familiarity with SQL, MAS500, Crystal Reporting, Citrix, Cisco, and Exchange Server.
Benefits include:
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Competitive salary
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Paid Time Off
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Medical and Dental
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Life Insurance
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401(k) with company match
Salary: DOE.
If you are a well qualified candidate please send your resume and cover letter to kristend@freelin-wade.com or Freelin-Wade, c/o Technical Support Specialist, 1730 NE Miller St. McMinnville, OR 97128, or apply online at www.freelin-wade.com
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